Like a wildfire that defies containment, COVID-19 began spreading worldwide in 2020. With approximately 350,000 employees in 170 countries, IBM sought to draw on its vast experience and technological resources to help protect not only its own employees, clients and partners but also those of other enterprises. GRE collaborated with site executives and crisis management teams to move 95% of IBM’s global employees from the office to home.…
The organization also lost no time in establishing front-door processes for temperature and symptom screening for onsite essential workers. Inside buildings, it reinforced personal hygiene, social distancing and other established health guidelines with signage and other tactics. As the organization looked ahead to how to safely reopen sites once governments eased restrictions, IBM GRE, teamed with other IBM leaders and human resources to develop the IBM Return to Workplace Playbook. The playbook provides a comprehensive decision-making framework and checklist for all phases of re-entry, including site assessment readiness, preparation and safety.
During the pandemic, use of innovative technologies became even more critical to the GRE organization. To address the complexities associated with helping ensure the health and safety of all IBM employees, GRE collaborated with a broader IBM team to develop the IBM Watson Works™ suite, which enables data-driven, evidence-based decision-making in the following critical areas: Workplace re-entry and facilities management, Workplace safety and contact tracing and care management.
GRE was the first organization, ‘client zero’ to use Watson Works solutions. By January 2021, GRE had implemented Watson Works solutions in 370 locations. By transforming its COVID-19 response and compliance processes, GRE ensured that IBM teams that need to make faster, pandemic-related decisions—including site and business unit leaders, country general managers and crisis management teams—have quicker access to key insights. the GRE team reduced the time to complete space utilization analysis for a location by 99%, from 10 days to 10 minutes. In addition, with highly accurate space utilization data, GRE leaders can IBM Global Real Estate helps lead a smarter re-entry and optimize usage and expenses across IBM’s global portfolio.
GRE helped IBM pivot, almost overnight, to help stop the spread of COVID-19, reinforce trust in employees, and put itself front and center into the equation of how we safeguard IBMers as they return to work. Join us for this session to learn more.